[tennisbiz] RE: Operation Spec.

Mike,

You are taking on a daunting but important task. As others have eluded,
this manual is simply a guideline or framework around which you can add
your own personality. The more transparent you can make your operation,
the better for the employees, members, etc.

My observation regarding tennis pros in general is that while they have
a clear sense of how to structure their time on court, it is the off
court time that gets them in trouble. Time management for the pro is
critical and I would encourage you to include guidelines, or a check
list for your pros. These might include:

1. Scheduling- booking lessons and activities well in advance.
Communicating any changes or special needs to the staff and client.

2. Follow up on phone messages by cob (close of business)

3. Keep your message box up to date and free of clutter

4. Write down your projects, prioritize them and cross them off when
completed.

5. Bill all of your activities on the day they occur

6. Set standards for turnaround time on services (i.e. stringing) and
stick to them

7. Schedule time off to take care of administrative duties. For
instance, every week set aside an hour a day when you are off court and
catching up, or planning ahead.

8. Keep up to date on skills. There are many on line resources to
sharpen computer skills, communication skills, etc.

These are but a few suggestions.

I look forward to seeing your finished product.

Regards,

Kate Mills USPTA
Director of Tennis
Lowes Island Club
Potomac Falls, Va 20165

 
Received on Wed Sep 01 2004 - 12:24:00 CDT